Scene Double SDBX/DA2 User's Guide download pdf (Page 27)

Troubleshooting 25

Keyboard & Mouse

When I am typing, I get wrong or missing characters on the screen.

Your keyboard may be in the wrong mode. Use the appropriate

commands to reset the keyboard and mouse as described in the manual

supplied with your Remote Unit.

The PC comes up with ‘keyboard error’.

Press <F1> or <ESC>. If the keyboard now operates correctly, you

need to adjust the BIOS setup to disable keyboard testing during

booting.

The system does not detect a PS/2 mouse.

If connecting a Local Hub port to a live system, connect the mouse

cable to the CPU before keyboard connection to ensure the mouse is

enabled correctly. Try issuing the Mouse Recovery command.

Check that the mouse cable is connected properly and securely. Reboot

the system.

The mouse pointer moves erratically.

Reset the keyboard and mouse as described in the previous sections.

Issue the Mouse Recovery command up to three times.

Ensure that you have the latest driver for your mouse.

If you are using the Hub port with a KVM switch, command the switch

to reset the mouse.

Quit and restart the application.

Reboot the PC.

When I ‘hot-plug’ the Local Unit, the mouse no longer moves.

When connecting a Hub port to a live system, connect the mouse cable

to the CPU before keyboard connection to ensure the mouse is enabled.

Try issuing the Mouse Recovery command.

Some of the mouse buttons don’t work.

The Extenders support standard 2/3-button mice (with or without a

wheel). Additional buttons will not operate.

I have an enhanced keyboard with extra keys and indicators. Everything

works apart from these additional features.

The extender emulates a generic PS/2 keyboard. To support other

keyboards (or cascaded KVM switches), special firmware offering a

transparent mode may be required. Please contact Technical Support to

discuss your application.

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Scene Double SDBX/DA2 User's Guide Page 27